28.01.2015

New responsiveness at Terex Utilities

Terex Utilities has appointed Jonathan Harlan as director of customer responsiveness, with responsibility for technical service, parts and warranty teams working to ensure that Terex Utilities is meeting its customers’ expectations for service and support.
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Jonathan Harlan

He will be based at the Terex Utilities facilities in Watertown, South Dakota and joins Terex from Bombardier Learjet where he held various positions in procurement, material logistics, strategic sourcing and programme management over the past 19 years.

Jim Lohan, vice president of sales & marketing, said: “We are pleased to welcome Jonathan to the Terex team. Our company has a great reputation for quality products, deep and broad customer relationships, as well as a zealousness for customer satisfaction. As director of customer responsiveness, Jonathan is tasked with taking our levels of customer responsiveness to new levels to match and exceed our customers’ increasing requirements for support and service.”