08. Aug. 2016

Technical Services Representative

Technical Services Representative
London & Home Counties
Genie, a subsidiary of the Terex Corporation, is a market leader in the manufacture and supply of Aerial Work Platforms including Telescopic Booms, Articulating Booms, Scissor Lifts and Telehandlers. Recently celebrating its 50th year anniversary, Genie remains at the forefront of innovation and quality production and is a trusted name in the industry.
An exciting opportunity has arisen for a Technical Services Representative to join the business covering the London and Home Counties region. Reporting into the Technical Services supervisor, The Technical Service Representative is responsible for carrying out and overseeing inspection, servicing and repairs on all Genie equipment as well as providing coaching on Genie products to our customer base.
Job Purpose:     
•To ensure that Terex AWP with the Genie brand remain the market leader within the AWP sector
•Offer comprehensive technical support primarily for ‘in service’ Terex AWP/Genie and where required non Genie/Terex AWP machines
•Deliver exceptional levels of customer service embracing the Service Excellence philosophy
•Collaborate and communicate effectively with Technical Services, Sales and other team members within our business functions
•Gain a comprehensive commercial understanding of the Terex AWP strategy, route to market and customer base. Through this awareness identify and support commercial opportunities within the Technical Services team.
•Where necessary and required make provision for specific project work supporting the team in ensuring we maintain our position and continuously improve.
•The position will require the job holder to be home based covering London and Home Counties patch however, you will be expected to cover other areas of the UK & Ireland when required and will be expected to spend time away from your home base when necessary. The position will also contain an element of European travel (possibly at short notice).
Main Tasks / Responsibilities:
•Overseeing the Service and Repairing of machines at depots as required to ensure conformance with manufacturer’s specifications and company policy
•Inspecting and testing wiring and circuitry and replacing faulty parts
•Liaison, coaching and interaction with customers and suppliers; as a Terex representative always providing a high standard of Customer Care and being polite at all times
•Interact with fellow team members to ensure accurate and timely sharing of information both technical and commercial
•Compliance with Health and Safety Regulations
•Accurate and timely completion of all relevant reports and documentation in support of standard operating procedures
•Carry out assessments/inspection and report findings (including BOM, estimated Labour and plan of action) on AWP machinery
•Thorough examination and certification - perform mandatory inspections on all AWP machinery to a LOLER standard
•Carrying out basic quality checks and support the quality programme though closed loop reporting.
•Checking and calibrating instruments to make sure they are accurate
•Notify appropriate team member of any defective or unsafe equipment
•Work flexibly to perform any other tasks required by Terex AWP EMEAR that are within the employee’s skills and abilities pursuant to the position
•Ensuring compliance with Terex AWP processes and procedures and remain compliant with all local laws and requirements
•From time to time undertake workshop duties
•Responsible for service vehicle condition / inspections and servicing
•Responsible for local stock management
Skills & Experience:
•Time Served Mechanical and Electrical background
•Capital Equipment/Plant Equipment experience
•Previous Experience of working with AWP (min 3-5 years)
•Previous experience and an understanding of the rental channel
•Excellent communication skills, both written and verbal
•Ability and willingness to undergo in-house training on all products, processes and operating systems
•Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook and Internet Explorer)
Education / qualifications:
•Valid CAP Certification (IPAF Competent Assessed Person)
•Qualified to B.T.E.C. or HND in Engineering Discipline (or equivalent) (NVQ 3)
•Full UK Driving Licence
•Preferred candidate will have IPAF operator’s licence
•Valid forklift licence (preferred)
This position offers a competitive salary based on your skills and experience, a company van, company contributing pension scheme, company health scheme (after qualifying period) and 25 days annual holiday.
There is an annual company related bonus scheme linked to the company’s annual performance.

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